Outage in Khoros
Delays in ingestion from Communities to Care
Resolved MajorIncident Report
Summary AI Generated
Khoros experienced a major incident causing delays in data ingestion from Communities to Care, affecting all three datacenter regions (AMER, APAC, and EMEA). The Infrastructure team identified the root cause and implemented a fix after 23 hours of service disruption. The issue has been resolved and the service is being monitored.
We are aware of an issue with delays in ingestion from Communities to Care. Our Infrastructure team have identified the issue, and we will provide further updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/10/2026 10:10PM
We have resolved the issue causing delays in ingestion from Communities to Care.
MONITORING
about 1 month ago - at 03/10/2026 12:23PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 03/10/2026 05:28AM
Our Infrastructure team has identified the root cause and is actively working on a fix for the same.
IDENTIFIED
about 1 month ago - at 03/09/2026 11:12PM
We are aware of an issue with delays in ingestion from Communities to Care. Our Infrastructure team have identified the issue, and we will provide further updates as they become available.
Latest Khoros outages
[EMEA] Community Analytics Data not Coming Up - 3 days ago
[Khoros Community Classic] 403 Forbidden Error - 13 days ago
[AMER] Community posts are not being ingested into Care - 21 days ago
Some Khoros Community instances are down with error 500 - 22 days ago
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