Outage in Khoros

Delays in ingestion from Communities to Care

Resolved Major

March 09, 2026 - Started 24 days ago - Lasted about 23 hours
Official incident page

Incident Report

Summary AI Generated

Khoros experienced a major incident causing delays in data ingestion from Communities to Care, affecting all three datacenter regions (AMER, APAC, and EMEA). The Infrastructure team identified the root cause and implemented a fix after 23 hours of service disruption. The issue has been resolved and the service is being monitored.

We are aware of an issue with delays in ingestion from Communities to Care. Our Infrastructure team have identified the issue, and we will provide further updates as they become available.

Components affected

Khoros EMEA CARE Datacenter Khoros AMER & APAC CARE Datacenter

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 03/10/2026 10:10PM

We have resolved the issue causing delays in ingestion from Communities to Care.

MONITORING 23 days ago - at 03/10/2026 12:23PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 24 days ago - at 03/10/2026 05:28AM

Our Infrastructure team has identified the root cause and is actively working on a fix for the same.

IDENTIFIED 24 days ago - at 03/09/2026 11:12PM

We are aware of an issue with delays in ingestion from Communities to Care. Our Infrastructure team have identified the issue, and we will provide further updates as they become available.

Latest Khoros outages

[AMER] Community posts are not being ingested into Care - 35 minutes ago

Some Khoros Community instances are down with error 500 - about 17 hours ago

Staging Environments - Admin Panel Inaccessible 502 Bad Gateway Error - 6 days ago

Khoros Flow Service Outage – UI & API Unavailable (All Regions) - 13 days ago

User logins fails with 504 timeout - 16 days ago

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