Outage in Khoros

[Khoros Care] Several functionalities impacted or failing in US Hosted Care only, EU and APAC not impacted

Resolved Major

February 04, 2026 - Started 3 days ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing an ongoing issue affecting the Khoros Care Manage View. As a result, users may be unable to access the Manage View and see a server communication error. Our Infrastructure team is working to resolve this issue.

Components affected

Khoros AMER & APAC CARE Datacenter Khoros CARE Analytics Khoros AMER CARE CRM Connector

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 02/06/2026 12:14AM

This incident has been resolved.

MONITORING 2 days ago - at 02/05/2026 12:27AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 days ago - at 02/04/2026 05:08PM

This issue is limited to US-hosted Care environments. EU and APAC regions are not impacted. Our teams are actively investigating and will provide updates as more information becomes available.

INVESTIGATING 3 days ago - at 02/04/2026 03:28PM

We are continuing to investigate this issue.

INVESTIGATING 3 days ago - at 02/04/2026 02:47PM

We are continuing to investigate the issue. Further updates will be shared as more information becomes available.

INVESTIGATING 3 days ago - at 02/04/2026 01:06PM

We are experiencing an ongoing issue affecting the Khoros Care Manage View. As a result, users may be unable to access the Manage View and see a server communication error.

Our Infrastructure team is working to resolve this issue.

Latest Khoros outages

Khoros Care - degraded performance with message delivery. - 12 days ago

Khoros Community Azure outage - 17 days ago

Analytics data not updated - 18 days ago

[Khoros Care & Marketing] LinkedIn integration outage - 22 days ago

403 errors when loading assets - 24 days ago

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