Outage in Khoros

[Khoros Care] Several functionalities impacted or failing in US Hosted Care only, EU and APAC not impacted

Resolved Major

February 04, 2026 - Started 2 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing an ongoing issue affecting the Khoros Care Manage View. As a result, users may be unable to access the Manage View and see a server communication error. Our Infrastructure team is working to resolve this issue.

Components affected

Khoros AMER CARE CRM Connector Khoros CARE Analytics Khoros AMER & APAC CARE Datacenter

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/06/2026 12:14AM

This incident has been resolved.

MONITORING 2 months ago - at 02/05/2026 12:27AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 02/04/2026 05:08PM

This issue is limited to US-hosted Care environments. EU and APAC regions are not impacted. Our teams are actively investigating and will provide updates as more information becomes available.

INVESTIGATING 2 months ago - at 02/04/2026 03:28PM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/04/2026 02:47PM

We are continuing to investigate the issue. Further updates will be shared as more information becomes available.

INVESTIGATING 2 months ago - at 02/04/2026 01:06PM

We are experiencing an ongoing issue affecting the Khoros Care Manage View. As a result, users may be unable to access the Manage View and see a server communication error.

Our Infrastructure team is working to resolve this issue.

Latest Khoros outages

[Khoros Community Classic] 403 Forbidden Error - 6 days ago

[Khoros Flow] Flow Analytics dashboards not showing data from 2026-04-08 onward - 7 days ago

[AMER] Community posts are not being ingested into Care - 14 days ago

Some Khoros Community instances are down with error 500 - 14 days ago

Staging Environments - Admin Panel Inaccessible 502 Bad Gateway Error - 20 days ago

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