Outage in Khoros

Staging Environments - Admin Panel Inaccessible 502 Bad Gateway Error

Resolved Major

March 27, 2026 - Started 2 days ago - Lasted about 24 hours
Official incident page

Incident Report

Summary AI Generated

Khoros staging environments experienced 502 bad gateway errors that made admin panels inaccessible, affecting AWS US Community Hosting. The infrastructure team identified the root cause and deployed fixes to each environment, with most communities restored within 13 hours and full resolution achieved after 23.5 hours.

We are currently investigating reports of Admin panel innaccessible due to 502 bad gateway errors on Staging environments

Components affected

Khoros AWS US Community Hosting

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/28/2026 03:51PM

All communities are now online. Thank you for your patience

IDENTIFIED 2 days ago - at 03/28/2026 05:39AM

Most communities are online, and our Infrastructure team continue to invesitgate the remaining issues.

IDENTIFIED 2 days ago - at 03/27/2026 09:53PM

We have identified the cause of the 502 bad gateway errors on Staging environments, and we are rolling out fixes for each of the environments now.

INVESTIGATING 2 days ago - at 03/27/2026 04:19PM

We are currently investigating reports of Admin panel innaccessible due to 502 bad gateway errors on Staging environments

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