Outage in Khoros
Analytics dashboards fail intermittently
Resolved MajorIncident Report
Summary AI Generated
Khoros experienced intermittent failures in their Social Marketing Analytics dashboards over a 84-hour period. The engineering team identified and deployed a permanent fix to resolve the dashboard accessibility issues. The infrastructure deployment was completed and the service was fully restored.
We have reports of analytics dashboards failing intermittently, and we are working to resolve the issue.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 03/13/2026 12:55AM
Infrastructure team has completed the deployment. The issue with Analytics dashboard is resolved.
MONITORING
21 days ago - at 03/12/2026 11:44PM
Our Infrastructure team are finalizing the deployment, and we expect this to be completed shortly.
MONITORING
22 days ago - at 03/12/2026 04:57AM
A fix has been made by the Engineering and we are now in the process of deploying it.
MONITORING
22 days ago - at 03/11/2026 05:58AM
Our Engineering team is continuing to work on the permanent fix.
MONITORING
23 days ago - at 03/10/2026 10:44PM
Our Engineering team have identified the long term fix and we will monitor for stability after the deployment.
MONITORING
24 days ago - at 03/10/2026 05:20AM
We are continuing to monitor the sites' stability following the recovery.
MONITORING
24 days ago - at 03/09/2026 11:00PM
Our Engineering team are working on the permanent fix for this issue.
MONITORING
24 days ago - at 03/09/2026 01:34PM
Sites have recovered and should now be live. We are looking into a permanent fix to prevent the recurrence of the issue.
IDENTIFIED
24 days ago - at 03/09/2026 12:55PM
We have reports of analytics dashboards failing intermittently, and we are working to resolve the issue.
Latest Khoros outages
[AMER] Community posts are not being ingested into Care - 31 minutes ago
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User logins fails with 504 timeout - 16 days ago
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