Outage in Khoros
[AMER] Khoros Communities analytics and bulk API return incomplete data for dates past 2026-02-27
Resolved MajorIncident Report
Summary AI Generated
Khoros Communities experienced a major outage where analytics data and bulk API responses were incomplete for dates after February 27, 2026, affecting Community Analytics and AWS US Community Hosting components. The issue was caused by analytics polling failures that prevented data processing for several days. The incident was resolved after 63 hours by identifying the root cause and backfilling missing data for February 28, March 1, and March 2, restoring normal analytics processing and API functionality.
We are currently investigating the issue with Khoros Community Analytics not being displayed past 2026-02-27
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 03/05/2026 03:28AM
This incident has been resolved.
MONITORING
20 days ago - at 03/04/2026 03:49AM
The backfill for March 2 has now completed and analytics processing has returned to normal daily job runs.
All missing data should now be available in dashboards and via the Bulk API. We will continue to monitor the data ingestion pipeline over the next 24 hours to ensure stability.
IDENTIFIED
21 days ago - at 03/03/2026 04:33AM
The backfill for February 28 and March 1 have completed. Analytics data for these dates should now be visible in dashboards and via the Bulk API.
We will continue to monitor the workflow closely and provide further updates as needed.
IDENTIFIED
22 days ago - at 03/02/2026 12:46PM
We have identified the issue which caused Analytics polling to fail, and we are working on backfilling the data.
The backfill for the 2026-02-28 is in progress
INVESTIGATING
22 days ago - at 03/02/2026 12:25PM
We are currently investigating the issue with Khoros Community Analytics not being displayed past 2026-02-27
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