Outage in Khoros
[Care] Performance degradation for a subset of customers in US Region
Resolved Minor
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Outage Details
Components affected
Khoros AMER & APAC CARE DatacenterLatest Updates ( sorted recent to last )
This incident stands resolved.
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.
We have identified performance degradation with Care, which is affecting a subset of customers in the US region. As a result, agents may notice slowness in features when performing any action on conversations, such as claiming & responding.
We are observing the recovery in the services now and actively monitoring the situation; we will provide another update soon.
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