Outage in Khoros

[Care] Content ingestion issues for EMEA customers

Resolved Major
April 22, 2024 - Started 11 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue in our Care systems that affects the ingestion of messages for EMEA customers. We are working on the Fix, and the ETA is 08:45 UTC.
Components affected
Khoros EMEA CARE Datacenter
Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 04/22/2024 11:11PM

This incident has been resolved.

MONITORING 11 days ago - at 04/22/2024 10:29PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

IDENTIFIED 11 days ago - at 04/22/2024 08:12PM

We have identified an issue in our Care systems that affects the ingestion of messages for EMEA customers. We are working on the Fix, and the ETA is 08:45 UTC.

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