Outage in Kinsta

MyKinsta Support System Unavailable

Resolved Major
March 22, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Our support system is not currently available. We are working to resolve the issue as quickly as possible.
Components affected
Kinsta support system
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/22/2023 05:06PM

Our support system has remained fully operational; as such, we will mark this incident as resolved. We do apologize for any difficulties you experienced attempting to reach our Support team. If you are still experiencing issues with contacting our Support team, please reach out to us at support@kinsta.com.

MONITORING about 2 years ago - at 03/22/2023 04:45PM

Intercom has updated its status page to clarify that the issue has been resolved. We will continue to monitor this to ensure that everything is working as expected.

INVESTIGATING about 2 years ago - at 03/22/2023 04:19PM

Our Engineers have identified the issue as being caused upstream by our live chat provider, Intercom.

Intercom has updated its status page to reflect the ongoing disruptions:
https://www.intercomstatus.com/incidents/kk01chc3r4p5

We will closely monitor the situation and provide updates as they become available.

INVESTIGATING about 2 years ago - at 03/22/2023 04:10PM

Our support system is not currently available. We are working to resolve the issue as quickly as possible.

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