Outage in Kisi

Isolated unlock failures and incorrect unlock events reporting for users that belong to groups with restriction

Resolved Minor
January 25, 2024 - Started 3 months ago - Lasted 1 day
Official incident page

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Outage Details

We discovered an issue that caused in-app unlocks to fail for a small group of users that belong to groups with restrictions between 2024-01-24 11:12 UTC and 2024-01-25 14:19 UTC. Although we have resolved the underlying problem causing unlock failures, there was a misreporting of these failures as successes in the unlock events. We are actively addressing and correcting the affected events.
Components affected
Kisi Endpoints Kisi Web
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/26/2024 02:53PM

All incorrect unlock events have been fixed.

MONITORING 3 months ago - at 01/26/2024 10:48AM

We are currently correcting the affected unlock events.

MONITORING 3 months ago - at 01/25/2024 03:11PM

We discovered an issue that caused in-app unlocks to fail for a small group of users that belong to groups with restrictions between 2024-01-24 11:12 UTC and 2024-01-25 14:19 UTC. Although we have resolved the underlying problem causing unlock failures, there was a misreporting of these failures as successes in the unlock events. We are actively addressing and correcting the affected events.

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