Check if Kisi is down, official outages, user-reported issues, and outages map.
Kisi is working normally
Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
 
    IsDown has tracked 33 incidents since started monitoring Kisi status in October 2022. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Kisi outages and also issues that we're started by a spike in crowdsource reports.
| Date | Incident | Duration | 
|---|---|---|
| Jun 16, 2025 01:58 PM EDT | 
                                              
                                                Minor
                                              
                                             We’re currently investigating an increase in 5xx and 4xx errors affecting our public API. This ma...
                                             | about 1 hour | 
| Jun 12, 2025 02:30 PM EDT | 
                                              
                                                Major
                                              
                                             Google Cloud Platform is experiencing an outage. Unlocks are not affected, but there may be delay...
                                             | about 2 hours | 
| May 31, 2024 03:50 AM EDT | 
                                              
                                                Minor
                                              
                                             An issue is ongoing causing email delays for all customers. We have identified our email delivery...
                                             | about 2 hours | 
| May 27, 2024 09:32 AM EDT | 
                                              
                                                Minor
                                              
                                             We are investigating an issue causing email delays for all customers.
The incident started 13:10...
                                             | about 1 hour | 
| Mar 24, 2024 08:15 PM EDT | 
                                              
                                                Minor
                                              
                                             The rate of failed Cisco Meraki camera snapshots is higher than normal, we are investigating the ...
                                             | about 10 hours | 
| Jan 25, 2024 10:11 AM EST | 
                                              
                                                Minor
                                              
                                             
                                              Isolated unlock failures and incorrect unlock events reporting for users that belong to groups wi...
                                             We discovered an issue that caused in-app unlocks to fail for a small group of users that belong ...
                                             | 1 day | 
| Jun 09, 2023 07:41 PM EDT | 
                                              
                                                Major
                                              
                                             We have identified an issue with background jobs leading to severely degraded throughput. Outgoin...
                                             | about 1 hour | 
| Mar 09, 2023 12:09 PM EST | 
                                              
                                                Major
                                              
                                             We are investigating an issue where users in some regions could be experiencing issues resolving ...
                                             | about 2 hours | 
| Feb 27, 2023 08:10 AM EST | 
                                              
                                                Minor
                                              
                                             We are currently seeing an elevated error rate. Our engineers are investigating the underlying is...
                                             | about 1 hour | 
| Feb 21, 2023 12:37 PM EST | 
                                              
                                                Minor
                                              
                                             Our email provider is reporting email delivery latency issues.
Up to 5% emails may be delayed by ...
                                             | about 17 hours | 
 
    See what users are saying about Kisi issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.
John - Door not granting access to daily users.
| Component | Status | 
|---|---|
| Kisi API | OK | 
| Kisi Apps | OK | 
| Kisi Hardware | OK | 
Mobile access control system that manages building entry, integrates with existing security setups, and offers features like remote unlocking and user management through a smartphone app.
Monitoring Kisi since October 2022
Tracking 16 Kisi services and regions
2 incidents in 2025
IsDown is a status page aggregator that monitors if Kisi and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Kisi, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.
Every few minutes we go to the status page of Kisi (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Kisi's 16 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.
Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Kisi and other services.
 
            IsDown checks Kisi official status page for major/minor outages or downtimes. A major outage is when Kisi experiences a critical issue that severely affects one or more services/regions. A minor incident is when Kisi experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Kisi outage, we send you an alert and update your dashboard and status page.
Kisi and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
IsDown collects all information from the outages published in Kisi status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Kisi publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Kisi and all their 16 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Kisi but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.
Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.
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                        Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Kisi and other services.
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                        IsDown integrates with 20+ tools. Connect the status of Kisi and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.
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                        Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Kisi down?'
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                        While Downdetector relies on user-submitted reports to detect Kisi outages, IsDown monitors Kisi's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:
| Features |   | Downdetector | 
|---|---|---|
| Official Kisi status page monitoring with real-time incident details. | ||
| Monitor 4,522+ services including Kisi in a single dashboard. | ||
| Instant Kisi outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring of Kisi official status and user-reported issues. | ||
| Maintenance feed for Kisi | ||
| Granular alerts filtering by Kisi components and regions. | 
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Kisi isn't down. You can check Kisi status and incident details on the top of the page. IsDown continuously monitors Kisi official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Kisi is currently operational. You can check Kisi status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Kisi being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Kisi official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Kisi last outage was on June 16, 2025 with the title "Elevated error rates"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Kisi and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Kisi is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Kisi's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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