Email Plan Downgrades

The root cause of this issue has been identified. Our engineering team is continuing to work on identifying and reverting email plans for all impacted customers.

For impacted customers who have upcoming scheduled email campaigns and/or active flow sends, partial or interrupted sending may be observed depending on recipient volume.

We will continue providing updates here.

We are currently experiencing an issue around unintended email plan downgrades. Our engineering team is aware and is working on restoring plan access to all impacted customers. We apologize for the inconvenience and will continue to provide updates here.