Outage in Klaviyo

Delay in Real-Time Segmentation Processing and Flow Triggering

Resolved Minor
July 30, 2022 - Started over 1 year ago - Lasted about 13 hours
Official incident page

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Outage Details

We are currently experiencing delays in real-time segmentation processing due to the scheduled system maintenance that recently completed. Segments may be out of date by up to 3 hours. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing and will continue to provide updates here.
Latest Updates ( sorted recent to last )
IDENTIFIED over 1 year ago - at 07/30/2022 11:33PM

Flow triggering remains real-time. Outstanding real-time segmentation delays are decreasing and we will provide an update when they are fully resolved.

IDENTIFIED over 1 year ago - at 07/30/2022 07:33PM

Flow triggering is now back to real-time. We are continuing to monitor real-time segmentation and work to resolve outstanding delays.

IDENTIFIED over 1 year ago - at 07/30/2022 03:46PM

We continue to see sustained delays in real-time segmentation as we are actively working to mitigate. We have identified that real-time Flow triggering is also impacted, with delays up to 3 hours. We will continue to provide updates here.

IDENTIFIED over 1 year ago - at 07/30/2022 10:15AM

We are currently experiencing delays in real-time segmentation processing due to the scheduled system maintenance that recently completed. Segments may be out of date by up to 3 hours. Flows triggered by segments, as well as segment-targeted forms, may also currently be impacted. We are actively working to restore real-time processing and will continue to provide updates here.

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