Outage in Klaviyo

Delays to SMS campaigns and other campaigns features

Resolved Major
March 25, 2024 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Starting at approximately 2:10 PM EST, Klaviyo started experiencing delays in page loading impacting multiple pages which can include campaigns creation, reviewing campaigns, and campaigns reporting and analytics for email, push, and SMS. Scheduled campaigns may also be experiencing some delays. Our Engineering Team is actively working to identify the root cause and quickly address the issue. We apologize for the disruption and aim to have this issue resolved as soon as possible.
Components affected
Klaviyo Campaign Email Sending Klaviyo SMS Deliverability Klaviyo Analytics
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/25/2024 11:05PM

This incident has been resolved.

MONITORING about 1 month ago - at 03/25/2024 07:49PM

A fix has been implemented for the issue and we are monitoring the results.

IDENTIFIED about 1 month ago - at 03/25/2024 07:48PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 03/25/2024 07:14PM

Starting at approximately 2:10 PM EST, Klaviyo started experiencing delays in page loading impacting multiple pages which can include campaigns creation, reviewing campaigns, and campaigns reporting and analytics for email, push, and SMS. Scheduled campaigns may also be experiencing some delays.

Our Engineering Team is actively working to identify the root cause and quickly address the issue. We apologize for the disruption and aim to have this issue resolved as soon as possible.

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