Outage in Kore.ai

Investigating issues with XO Platform on US Region

Resolved Minor
January 18, 2023 - Started over 1 year ago - Lasted 22 minutes
Official incident page

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Outage Details

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
Components affected
Kore.ai APIs Kore.ai Bot Administration Application Kore.ai Bot Administration Application Kore.ai APIs Kore.ai Bot uptime Kore.ai Bot Administration Application Kore.ai Bot Uptime Kore.ai Bot uptime Kore.ai APIs Kore.ai Bot Builder Kore.ai Bot Builder Kore.ai Bot Builder
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/18/2023 02:26PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 01/18/2023 02:19PM

The issue is resolved now.

INVESTIGATING over 1 year ago - at 01/18/2023 02:18PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 01/18/2023 02:16PM

We are actively investigating the issue.

INVESTIGATING over 1 year ago - at 01/18/2023 02:08PM

We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]

Latest Kore.ai outages

Performance degradation observed in Smartassist for US instance on Audio codes Channel - Voice calls - about 2 months ago
Performance degradation observed in Smartassist for US instance on Audio codes Channel - Voice calls - about 2 months ago
Investigating issues with XO Platform on US Region - 2 months ago
Intermittent delays in delivering responses in digital channel (only for automation bots) in the SmartAssist application (US region) - 3 months ago
Performance degradation observed in the US instance for Kore Agent Desktop - 3 months ago

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