Outage in Kustomer

Aircall Workflow experiencing issues with inbound and outbound calls. (Calls may be stuck in status)

Resolved Minor
August 01, 2022 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Aircall is currently experiencing issues with outbound and inbound calls being stuck in their status. We have been made aware and are actively monitoring the situation. As a result, Calls may duplicate or not ingest into your Kustomer Org with the Aircall Workflow. For more information, please refer to https://status.aircall.io Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.
Components affected
Kustomer Workflow Kustomer Workflow
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 08/01/2022 04:39PM

Aircall has deployed a fix to restore service fully. You may experience some intermittent delays as service continues to restore.

For more information, please refer to
https://status.aircall.io

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

MONITORING almost 2 years ago - at 08/01/2022 04:03PM

Aircall has identified the issue and is working on a fix to restore service

For more information, please refer to
https://status.aircall.io

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

IDENTIFIED almost 2 years ago - at 08/01/2022 03:47PM

Aircall is currently experiencing issues with outbound and inbound calls being stuck in their status.
We have been made aware and are actively monitoring the situation. As a result, Calls may duplicate or not ingest into your Kustomer Org with the Aircall Workflow.

For more information, please refer to
https://status.aircall.io

Please reach out to our Support team with any additional questions. You can reach us by going to https://help.kustomer.com/ and clicking "Contact Support" at the top of the page.

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