[PLATFORM] Issue Impacting Chat and Agent Statuses in PROD1

Kustomer has resolved an event affecting chat, agent statuses and platform latency in PROD1. Our Engineering team have been working with our third party provider to resolve the issue.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.

Kustomer is seeing stability on the platform and continue to work with our provider(s) to ensure the issue is fully resolved. Our engineers continue to work on and are actively monitoring events towards complete resolution. Please expect further updates within the next 30 minutes, and reach out to Kustomer Support at support@kustomer.com if you have additional questions or concerns.

Kustomer is aware of an issue affecting chat and agent statuses in platforms hosted in PROD1.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.