Outage in Kustomer
AI Agent messages via WhatsApp and SMS are delayed - Prod 1 and 2
Resolved Minor
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Outage Details
Kustomer is aware of an event affecting AI Agent messages via WhatsApp and SMS that may cause outbound messages to be delayed.
Our team has identified the cause and is currently working toward implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/06/2025 03:05AM
Kustomer has verified the successful redrive of all messages on the WhatsApp channel.
MONITORING
3 days ago - at 09/06/2025 02:46AM
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is continuing to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
3 days ago - at 09/06/2025 02:13AM
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
3 days ago - at 09/06/2025 01:40AM
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is continuing to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
3 days ago - at 09/06/2025 01:00AM
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is continuing to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
3 days ago - at 09/06/2025 12:09AM
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is currently working to redrive the affected messages. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
3 days ago - at 09/05/2025 11:28PM
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
MONITORING
3 days ago - at 09/05/2025 10:58PM
Kustomer has implemented an update to address an event affecting AI Agent messages via WhatsApp and SMS that caused outbound messages to be delayed.
Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.
IDENTIFIED
3 days ago - at 09/05/2025 10:31PM
Kustomer is aware of an event affecting AI Agent messages via WhatsApp and SMS that may cause outbound messages to be delayed.
Our team has identified the cause and is currently working toward implementing a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.
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