Outage in Kustomer

[PLATFORM] [403 ERROR] [PROD 1 & 2]

Resolved Minor
August 29, 2025 - Started 2 months ago - Lasted 8 minutes
Official incident page

Incident Report

Kustomer is aware of an event affecting access to the that may cause access issue to the platform returning a 403. Affecting PROD 1 & 2 Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support Email for any further questions or updates.
Components affected
Kustomer Web Client Kustomer Web Client

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/29/2025 05:54PM

Kustomer has resolved an event affecting access to the platform affecting all PRODs that caused permission errors when using the platform. To resolve this issue, our team has rolled back a code update around securities.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at Chat or Email if you have additional questions or concerns.

INVESTIGATING 2 months ago - at 08/29/2025 05:46PM

Kustomer is aware of an event affecting access to the that may cause access issue to the platform returning a 403. Affecting PROD 1 & 2

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support Email for any further questions or updates.

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