Outage in Kustomer

[Facebook/Instagram] Users Unable to View Data After Login

Resolved Minor

September 12, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated. Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.

Components affected

Kustomer Channel - Instagram Kustomer Channel - Facebook

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Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 09/12/2025 11:41PM

Kustomer has resolved an event affecting Facebook and Instagram Authentication that caused Pages to fail to display in selection drop-downs within the FB/IG admin UIs while authenticated. To resolve this issue, our team has released an update by adding missing reducers for Facebook.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.

IDENTIFIED 7 months ago - at 09/12/2025 11:07PM

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is actively working toward a fix. We’ll provide the next update within 30 minutes. If you have any questions in the meantime, please contact Kustomer Support at support@kustomer.com or through chat.

IDENTIFIED 7 months ago - at 09/12/2025 10:20PM

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is still continuing to work on implementing a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.

INVESTIGATING 7 months ago - at 09/12/2025 09:50PM

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.

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