[Facebook/Instagram] Users Unable to View Data After Login

Kustomer has resolved an event affecting Facebook and Instagram Authentication that caused Pages to fail to display in selection drop-downs within the FB/IG admin UIs while authenticated. The issue can be addressed through a manual workaround that adds the missing reducers for Facebook.

After careful monitoring, our team has confirmed that all affected areas are now fully restored when using this manual workaround. Please reach out to Kustomer Support at support@kustomer.com or via chat if you have additional questions or concerns.

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop-downs in the FB/IG admin UIs while authenticated.

Our team is actively investigating potential root causes. Work is ongoing and we will continue to share updates as progress is made. If you have any questions, please contact Kustomer Support at support@kustomer.com or through chat.

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop-downs in the FB/IG admin UIs while authenticated.

Our team is actively investigating the root cause and working toward a fix. We’ll provide updates as more information becomes available. If you have any questions, please contact Kustomer Support at support@kustomer.com or through chat.

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is actively investigating the root cause of this issue and working toward a fix. We’ll share another update within 30 minutes. If you have any questions, please contact Kustomer Support at support@kustomer.com or through chat.

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.

Kustomer is aware of an event affecting Facebook and Instagram Authentication that may cause Pages to fail to display in their selection drop downs in the FB/IG admin UIs while authenticated.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com or via chat if you have additional questions or concerns.