[WORKFLOWS + ROUTING] Delays in processing Prod 2

Kustomer has resolved an event affecting Prod 2 that may have caused issues with routing and workflows. To resolve this issue, our team has released an update.

After careful monitoring, our team has determined that our systems are now fully restored, and has completed a redrive.

Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Kustomer has implemented an update to address an event affecting workflows, business rules, and routing in Prod 2 that caused platform delays.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Kustomer is aware of an event affecting workflows and routing that may cause platform delays.

Our team is currently working to identify the cause of this issue in an effort to implement a resolution. Please expect additional updates within the next 30 minutes, please reach out to Kustomer Support at support@kustomer.com for any further questions or updates.