Inbound webhooks causing errors in various parts of the platform. Prods 1 and 2

Kustomer has resolved an event affecting Workflows, queues and routing, searches, webhook and channels that caused erratic behavior. To resolve this issue, our team has rolled out a fix and taken steps to re-drive all data back into the platform.

After careful monitoring, our team has determined that all affected areas are now fully restored. Please reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Kustomer has implemented an update to address an event affecting Workflows, queues and routing, searches, webhook and channels that caused erratic platform behavior.

We are slowly rolling out changes to resolve the issues affecting prod 1 and 2- at this time our engineers have confirmed prod 2s platform have fully been restored and are monitoring the restoration of Prod 1.

Kustomer has implemented an update to address an event affecting Workflows, queues and routing, searches, webhook and channels that caused erratic platform behavior. Latency is expected in the platform due to these changes.

Our team is currently monitoring this update to ensure the issue is fully resolved. Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Kustomer has identified an event that may cause platform latency in various areas of the platform including workflows, queues and routing, and searches and chats. All channels that utilize workflows may be affected by this issue.

Our team is still continuing to work on implementing a resolution. In the meantime please Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Kustomer has identified an event that may cause platform latency in various areas of the platform including workflows, queues and routing, and searches and chats. All channels that utilize workflows may be affected by this issue.

Our team is still continuing to work on implementing a resolution. In the meantime please Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Kustomer has identified an event affecting inbound webhooks that may cause platform latency in various areas of the platform including workflows, queues and routing, and searches.

Our team is continuing to work on implementing a resolution. In the meantime please Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.

Kustomer has identified an event affecting inbound webhooks that may cause platform latency in various areas of the platform including workflows, queues and routing, and searches.

Our team is still working to implement a resolution. In the meantime please Please expect further updates within the next 30 minutes, and reach out to Kustomer support at support@kustomer.com if you have additional questions or concerns.