Outage in Kustomer

Reported Third Party Event - Facebook/WhatsApp

Resolved Minor
March 05, 2024 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

Kustomer is aware of an event reported by third party vendor Meta affecting Business Messaging services within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.
Components affected
Kustomer Channel - Instagram Kustomer Channel - WhatsApp Kustomer Channel - Facebook Kustomer Channel - Facebook Kustomer Channel - WhatsApp Kustomer Channel - Instagram
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/05/2024 07:30PM

Kustomer has been notified that the third Party vendor Meta has resolved an event affecting Business Messaging services. After careful monitoring, our team has found that all affected areas are fully restored. Please reach out to support if you have additional questions or concerns.

MONITORING about 2 months ago - at 03/05/2024 04:17PM

Kustomer is aware of an event reported by third party vendor Meta affecting Business Messaging services within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.

INVESTIGATING about 2 months ago - at 03/05/2024 04:16PM

Kustomer is aware of an event reported by third party vendor Meta affecting Business Messaging services within the platform. Our team will continue to monitor the status with Meta. To follow along a link to their status page is here: https://metastatus.com/. Please expect further updates within 3 hours and reach out to support if you have additional questions or concerns.

Latest Kustomer outages

Platform Latency and Delays - about 7 hours ago
Platform Instability - Prod 2 - 18 days ago
Reported Third Party Event - WhatsApp - 29 days ago
Customer Assist AI Currently Not Available Prod1 - about 2 months ago
[FACEBOOK] Facebook Pages Not Showing for Connection in Instance Dropdown (PROD1 and PROD2) - 2 months ago

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