Outage in Lacework

Vulnerability scans are taking longer to return due to upstream provider issue

Resolved Minor
January 13, 2023 - Started over 1 year ago - Lasted 10 days
Official incident page

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Outage Details

Our Vulnerability scans are currently taking longer to complete or timing out due to an upstream issue with a service we use for package data, we have raised the issue with provider.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/23/2023 09:55AM

The upstream provider has resolved the issues on their end by scaling up the cluster for the impacted service. Internal testing indicates that the timeout issues are mitigated.

We have also released new versions of our scanners which now automatically back off calling Maven in the event that the timeout issues occur again.

https://github.com/lacework/lacework-vulnerability-scanner/releases/tag/v0.14.2

IDENTIFIED over 1 year ago - at 01/17/2023 09:13AM

Internal testing indicates that this issue may still be occurring and we have alerted the upstream service provider.

Inline and proxy scanner scanning performance issues arising from Maven timeouts may be mitigated by setting the JAVA_OFFLINE_MODE environment variable to true in the latest release of the scanners.

This will disable calls to Maven only and degrade Maven java dependancy package scanning only. Other library packages will not be impacted.

https://github.com/lacework/lacework-vulnerability-scanner/releases/tag/v0.14.1

IDENTIFIED over 1 year ago - at 01/16/2023 09:53AM

Internal testing indicates that this issue is mitigated, however we are awaiting confirmation from the upstream service provider.

IDENTIFIED over 1 year ago - at 01/13/2023 11:31AM

Our Vulnerability scans are currently taking longer to complete or timing out due to an upstream issue with a service we use for package data, we have raised the issue with provider.

As a temporary workaround, please disable 'Scan Language Libraries' for help on this if unsure, please consult our docs or reach out to the Support team

IDENTIFIED over 1 year ago - at 01/13/2023 10:25AM

Our Vulnerability scans are currently taking longer to complete or timing out due to an upstream issue with a service we use for package data, we have raised the issue with provider.

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