Outage in Learnosity

Seeing delays in availability of audio recordings in resume/review due to temporary virus scanning outage

Resolved Minor

April 05, 2022 - Started about 2 years ago - Lasted 23 minutes
Official incident page

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Outage Details

As of 14:30 UTC, we are seeing delays in the review/resume availability of recorded audio files due to a Scanii outage. Audio files are scanned for viruses and Scanii's outage delayed post-processing. No data loss occurred. Scanii's issue appears to have been resolved and the scanning cue is working through it's backlog. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

Components affected

Learnosity Processing & availability of Rich student responses (Audio/Images/Files) Learnosity Processing & availability of Rich student responses (Audio/Images/Files) Learnosity Processing & availability of Rich student responses (Audio/Images/Files)

Latest Updates ( sorted recent to last )

MONITORING about 2 years ago - at 04/05/2022 04:17PM

As of 16:15 UTC, Scanii is working through the media scanning backlog and the queue has diminished substantially. Current estimates are that the queue will be empty in approximately 15 to 20 minutes.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

IDENTIFIED about 2 years ago - at 04/05/2022 04:01PM

As of 14:30 UTC, we are seeing delays in the review/resume availability of recorded audio files due to a Scanii outage. Audio files are scanned for viruses and Scanii's outage delayed post-processing.

No data loss occurred.

Scanii's issue appears to have been resolved and the scanning cue is working through it's backlog.

Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

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