Outage in Learnosity

Issue affecting authoring and delivery of new content in all regions

Resolved Minor
November 24, 2023 - Started 5 months ago - Lasted about 3 hours
Official incident page

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Outage Details

As of 07:33 UTC, We are currently experiencing a delay in the availability of newly authored or edited of content in all regions. New or edited content may be delayed in appearing in the authoring interface and in being available to be used in assessments. Existing content is unaffected and will be available to assessments as usual. Learnosity Support and Systems Engineering teams have identified the cause of the issue and are actively working on it, and will follow on with an update and resolution as soon as possible.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 11/24/2023 02:58PM

As of 14:53 UTC, We are have resolved the delay affecting authoring in all regions.

Learnosity Support and Systems Engineering teams will follow up with a post-mortem once we have completed root cause analysis and finalized any next steps or preventative measures required.

Please reach out if you have any questions or concerns.

IDENTIFIED 5 months ago - at 11/24/2023 01:35PM

As of 13:20 UTC, the delay in availability of newly authored or edited content has resolved for the AU region.

Our engineers continue to work on the resolution for the rest of the regions and we will provide an update as soon as those have also recovered.

Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

IDENTIFIED 5 months ago - at 11/24/2023 12:28PM

As of 07:33 UTC, We are currently experiencing a delay in the availability of newly authored or edited of content in all regions.

New or edited content may be delayed in appearing in the authoring interface and in being available to be used in assessments. Existing content is unaffected and will be available to assessments as usual.

Learnosity Support and Systems Engineering teams have identified the cause of the issue and are actively working on it, and will follow on with an update and resolution as soon as possible.

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