Outage in Lexer

Facebook message publishing errors

Resolved Minor
November 15, 2023 - Started 6 months ago - Lasted about 7 hours
Official incident page

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Outage Details

We're currently investigating a high rate of errors for publishing replies to Facebook messages.
Components affected
Lexer Conversations
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/16/2023 03:32AM

This incident has been resolved.

IDENTIFIED 6 months ago - at 11/15/2023 11:31PM

Meta (Facebook) has acknowledged the issue and has assigned an engineering team to resolve the issue as quickly as possible. See more information here: https://metastatus.com/messenger.

IDENTIFIED 6 months ago - at 11/15/2023 10:30PM

We believe the root cause to be an issue with the Facebook API as this is impacting other platforms. We have raised this issue with Facebook and we're awaiting a response or resolution.

INVESTIGATING 6 months ago - at 11/15/2023 08:55PM

We're currently investigating a high rate of errors for publishing replies to Facebook messages.

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