Outage in Litify

Litify Inbox is Currently Down

Resolved Major
February 27, 2024 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

Litify Inbox is currently down. Users have reported an inability to get into the add-in (Error: Application failed to initialize) or the inability to sync emails (Error: Sorry an error occurred, please restart the sidebar). Initial investigations are pointing to a change on the Microsoft side being the cause, but we are continuing to investigate.
Components affected
Litify Inbox
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/28/2024 03:29PM

We've received confirmation that the fix was successful and Litify Inbox is fully operational. Please reach out to Litify Support if other issues are experienced.

MONITORING 2 months ago - at 02/28/2024 02:17PM

A fix was implemented last night, we are currently awaiting confirmation that the fix was successful. More information will be provided soon.

IDENTIFIED 2 months ago - at 02/27/2024 11:47PM

As this issue is with Microsoft, we will not have another update today. We hope to have more information tomorrow morning, thank you for your patience.

IDENTIFIED 2 months ago - at 02/27/2024 09:21PM

We believe the cause of this issue has been identified and traced back to a change from Microsoft. It also appears that it is affecting other Microsoft products in addition to Outlook at varying degrees. The Litify Inbox team is looking for a workaround and is in contact with Microsoft. We will provide further updates as we have them.

INVESTIGATING 2 months ago - at 02/27/2024 02:42PM

Litify Inbox is currently down. Users have reported an inability to get into the add-in (Error: Application failed to initialize) or the inability to sync emails (Error: Sorry an error occurred, please restart the sidebar). Initial investigations are pointing to a change on the Microsoft side being the cause, but we are continuing to investigate.

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