Outage in Litmus

Payment Processor Outage

Resolved Minor
August 04, 2022 - Started almost 3 years ago - Lasted about 7 hours
Official incident page

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Outage Details

Our third-party payment processor seems to be experiencing an outage, which would affect the Litmus sign-up page, as well as billing and invoice pages within the app.
Components affected
Litmus Application
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 08/05/2022 12:53AM

We've been informed a solution has been applied to address the issue. No new errors have been reported since 6:10 PM ET.

IDENTIFIED almost 3 years ago - at 08/04/2022 07:48PM

Unfortunately, our third-party payment processor is still reporting issues. We will post updates as we have them.

MONITORING almost 3 years ago - at 08/04/2022 06:57PM

We've been informed a solution has been applied to address the issue. No new errors have been reported since 2:05 PM ET.

IDENTIFIED almost 3 years ago - at 08/04/2022 06:00PM

Our third-party payment processor is experiencing an outage, which is affecting the Litmus sign-up page, as well as billing and invoice pages within the app. Thank you for your patience!

INVESTIGATING almost 3 years ago - at 08/04/2022 05:57PM

Our third-party payment processor seems to be experiencing an outage, which would affect the Litmus sign-up page, as well as billing and invoice pages within the app.

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