Outage in Lob

Unexpected format in rendering related webhook events

Resolved Minor
August 16, 2023 - Started 9 months ago - Lasted about 13 hours
Official incident page

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Outage Details

We identified and fixed an issue related to webhook events that were being sent in an unexpected format. This only impacted rendering events (.rendered_pdf and .rendered_thumbnails). The events mistakenly contained tracking objects instead of tracking_events between August 10th, 3:30 PM PT to August 15th, 5PM PT. Please reach out to us via lob.com/contact if you need assistance with this issue
Components affected
Lob Webhooks
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/16/2023 02:31PM

This incident has been resolved.

MONITORING 9 months ago - at 08/16/2023 01:59AM

We identified and fixed an issue related to webhook events that were being sent in an unexpected format. This only impacted rendering events (.rendered_pdf and .rendered_thumbnails). The events mistakenly contained tracking objects instead of tracking_events between August 10th, 3:30 PM PT to August 15th, 5PM PT. Please reach out to us via lob.com/contact if you need assistance with this issue

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