Minor · 2 days ago · lasted about 6 hours
We are investigating issues creating Postcards, Letters, Checks and Self-mailers at this time
Minor · 3 days ago · lasted about 19 hours
We've identified an issue with a dependent cloud provider that is currently causing data delays for our tracking events. A fix is actively being worked on.
Minor · 21 days ago · lasted about 1 hour
We are currently seeing elevated errors in our API and investigating
Minor · about 1 month ago · lasted about 13 hours
We identified and fixed an issue related to webhook events that were being sent in an unexpected format. This only impacted rendering events (.rendered_pdf and .rendered_thumbnails). The events mistakenly contained tracking objects instead of tracking_events between August 10th, 3:30 PM PT to August 15th, 5PM PT. Please reach out to us via lob.com/contact if you need assistance with this issue
Minor · about 2 months ago · lasted about 6 hours
From 3pm PDT on July 27th to 2pm PDT on July 28th, tracking event webhook names were unintentionally shifted from 'Title Case' to 'snake_case'. A fix has been implemented for tracking events going forward, and impacted historical webhook events will be replayed.
Minor · about 2 months ago · lasted 1 day
Our data processing infrastructure is running behind which is causing inaccuracies for usage volume and spend statistics on the Dashboard. No data has been lost and the system should be caught up shortly.
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