Outage in LogMeIn GoTo APIs

GoTo Connect API - Issues loading Contact Center.

Resolved Major
March 15, 2024 - Started about 2 months ago - Lasted 11 minutes
Official incident page

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Outage Details

We are actively investigating reports that GoToConnect customers may be experiencing issues when trying to access Contact Center
Components affected
LogMeIn GoTo APIs GoToConnect API Status
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/15/2024 01:38PM

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

MONITORING about 2 months ago - at 03/15/2024 01:35PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 03/15/2024 01:32PM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED about 2 months ago - at 03/15/2024 01:30PM

Our engineers have identified the issue and are now actively working towards a resolution.

INVESTIGATING about 2 months ago - at 03/15/2024 01:29PM

We are actively investigating reports that GoToConnect customers may be experiencing issues when trying to access Contact Center

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