Outage in LogMeIn GoTo APIs

GoTo Meeting API , GoTo Training API, GoTo Webinar API - GoTo APIs not responding

Resolved Major
March 20, 2024 - Started about 1 month ago - Lasted about 8 hours
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Meeting API, GoTo Training API, GoTo Webinar API customers may be experiencing an error while trying to use GoTo's APIs. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
LogMeIn GoTo APIs GoToMeeting API Status LogMeIn GoTo APIs GoToTraining API Status LogMeIn GoTo APIs GoToWebinar API Status
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/21/2024 07:11AM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

MONITORING about 1 month ago - at 03/21/2024 03:49AM

Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED about 1 month ago - at 03/21/2024 02:54AM

We are actively working towards a resolution. We will provide another update as soon as it becomes available.

IDENTIFIED about 1 month ago - at 03/20/2024 11:50PM

Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.

INVESTIGATING about 1 month ago - at 03/20/2024 11:34PM

We are actively investigating reports that some GoTo Meeting API, GoTo Training API, GoTo Webinar API customers may be experiencing an error while trying to use GoTo's APIs.

Our engineers are working to identify the issue and will provide another update shortly.

Latest LogMeIn GoTo APIs outages

GoTo Connect API - GoTo Connect Voice Admin - 7 days ago
GoTo Connect API - Issues loading Contact Center. - about 2 months ago
GoTo APIs - 5XX status code - 3 months ago
GoToMeeting APIs - Meetings not loading - 6 months ago
GoTo Connect API - Unable to make/receive calls through GoTo App - 9 months ago

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