Outage in LogMeIn GoTo APIs

GoTo Connect API - Unable to make/receive calls through GoTo App

Resolved Major
August 14, 2023 - Started 9 months ago - Lasted 34 minutes
Official incident page

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Outage Details

We are actively investigating reports that some GoTo Connect API customers may be experiencing issues when trying to make and receive calls through GoTo App. Our engineers are working to identify the issue and will provide another update shortly.
Components affected
LogMeIn GoTo APIs GoToConnect API Status
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/14/2023 03:15AM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

MONITORING 9 months ago - at 08/14/2023 03:05AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED 9 months ago - at 08/14/2023 02:54AM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 9 months ago - at 08/14/2023 02:54AM

We are actively investigating reports that some GoTo Connect API customers may be experiencing issues when trying to make and receive calls through GoTo App.

Our engineers are working to identify the issue and will provide another update shortly.

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