Outage in LogMeIn

GoToMyPC - Unable to start remote sessions

Resolved Major
July 21, 2023 - Started 10 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are actively investigating reports that GoToMyPC customers may be experiencing issues when trying to start remote sessions. Our engineers are working to resolve the issue and will provide another update shortly.
Components affected
LogMeIn GoToMyPC
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/21/2023 05:24AM

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.

MONITORING 10 months ago - at 07/21/2023 04:48AM

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

IDENTIFIED 10 months ago - at 07/21/2023 03:43AM

Our engineers continue to work towards resolution. We will provide another update shortly.

IDENTIFIED 10 months ago - at 07/21/2023 02:59AM

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

INVESTIGATING 10 months ago - at 07/21/2023 02:49AM

We are actively investigating reports that GoToMyPC customers may be experiencing issues when trying to start remote sessions.

Our engineers are working to resolve the issue and will provide another update shortly.

Latest LogMeIn outages

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GoToMyPC - Web page unavailable - 10 months ago
Central/Pro - Unable to connect to host machines - 11 months ago

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