Outage in Luno

Public Holiday Reminder - Withdrawal Requests will take longer than usual in Malaysia

Resolved Minor
September 27, 2023 - Started over 1 year ago - Lasted 2 days
Official incident page

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Outage Details

The 28th of September 2023 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 29th of September 2023. Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements. Please view our full withdrawal schedule via the link below: https://www.luno.com/help/articles/11000022934 __ Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia. 28 September 2023 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 29 September 2023. Sila ambil maklum bahawa perkara ini hanya terpakai pada pengeluaran MYR. Pengeluaran kripto diproses seperti biasa berdasarkan perjanjian tahap perkhidmatan kami. Rujuk pautan di bawah untuk menyemak jadual penuh pengeluaran kami: https://www.luno.com/help/articles/11000022934
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/29/2023 02:25AM

Withdrawals are now being processed as scheduled. Thank you

IDENTIFIED over 1 year ago - at 09/27/2023 02:32AM

The 28th of September 2023 is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them until the 29th of September 2023.

Please note that this only applies to MYR withdrawals. Crypto withdrawals are being processed as normal according to our service level agreements.

Please view our full withdrawal schedule via the link below:
https://www.luno.com/help/articles/11000022934

__

Notis Cuti Umum - Permintaan Pengeluaran akan mengambil tempoh yang lebih lama daripada biasa di Malaysia.

28 September 2023 ialah cuti umum di Malaysia. Justeru itu, bank-bank tidak akan memproses apa-apa pembayaran pada tarikh ini. Sebarang pengeluaran daripada Luno yang dihantar ke pihak bank tidak akan diproses sehingga 29 September 2023.

Sila ambil maklum bahawa perkara ini hanya terpakai pada pengeluaran MYR. Pengeluaran kripto diproses seperti biasa berdasarkan perjanjian tahap perkhidmatan kami.

Rujuk pautan di bawah untuk menyemak jadual penuh pengeluaran kami:
https://www.luno.com/help/articles/11000022934

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