Outage in Mailgun

Intermittent connection issues

Resolved Minor
February 21, 2023 - Started about 1 year ago - Lasted 7 days
Official incident page

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Outage Details

We've been seeing intermittent connection issues to our API and SMTP endpoints located in the US.
Components affected
Mailgun API Mailgun SMTP
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/28/2023 05:20PM

This incident has been resolved.

MONITORING about 1 year ago - at 02/27/2023 06:07PM

We continue to closely monitor traffic and are prepared to make additional proactive and reactive infrastructure changes as required.

MONITORING about 1 year ago - at 02/25/2023 02:38AM

We have completed a series of successful infrastructure changes and will monitor traffic closely over the weekend. Unless there is another major development, our next update will be on Monday.

MONITORING about 1 year ago - at 02/24/2023 08:40PM

Still executing against the mitigation strategy and monitoring platform performance.

MONITORING about 1 year ago - at 02/24/2023 03:26PM

We continue to execute against our mitigation strategy and closely monitor platform performance.

MONITORING about 1 year ago - at 02/24/2023 02:16AM

We continue to monitor platform performance.

MONITORING about 1 year ago - at 02/23/2023 10:52PM

We continue to deploy infrastructure updates, both proactive and reactive, while closely monitoring platform performance.

MONITORING about 1 year ago - at 02/23/2023 02:23PM

We are continuing to actively mitigate the attack at this time and are closely monitoring the performance of the system.

MONITORING about 1 year ago - at 02/23/2023 02:32AM

Our platform is still under an active DDoS attack. We are continuing to apply mitigation tactics and closely monitoring platform performance.

MONITORING about 1 year ago - at 02/22/2023 09:20PM

We are seeing the attack to be shifted to the EU region. We continue to monitor the situation.

MONITORING about 1 year ago - at 02/22/2023 07:04PM

We continue to investigate solutions and are actively monitoring the system.

MONITORING about 1 year ago - at 02/22/2023 02:58AM

DDoS protection remains in place. We are actively monitoring the system.

MONITORING about 1 year ago - at 02/21/2023 09:40PM

We are still seeing reports of some customers having issues. Moving the component status to "Degraded Performance".

MONITORING about 1 year ago - at 02/21/2023 09:08PM

DDoS protection is still in place. We are continuing to monitor the system.

IDENTIFIED about 1 year ago - at 02/21/2023 07:25PM

Implemented DDoS protection and monitoring results.

IDENTIFIED about 1 year ago - at 02/21/2023 06:33PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 02/21/2023 05:50PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 02/21/2023 03:31PM

We've been seeing intermittent connection issues to our API and SMTP endpoints located in the US.

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