Outage in Mailprotector

Encrypted emails from email client are delayed

Resolved Minor
November 30, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

The team has found Bracket encrypted emails sent from an email client (Outlook, smartphone or tablet email app, etc.) to be slow converting to a secure thread. The team is working on clearing the queue as quickly as possible. Observed delays have been up to 30 minutes. Encrypted messages created inside the Bracket portal are working as expected.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 11/30/2022 11:39PM

The Bracket encryption queue has drained, and notification messages from emails originating in an email client should perform as expected.

IDENTIFIED over 1 year ago - at 11/30/2022 10:44PM

The team has found Bracket encrypted emails sent from an email client (Outlook, smartphone or tablet email app, etc.) to be slow converting to a secure thread. The team is working on clearing the queue as quickly as possible. Observed delays have been up to 30 minutes.

Encrypted messages created inside the Bracket portal are working as expected.

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