Outage in Mailprotector

Shield Mail Flow

Resolved Minor
February 10, 2025 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating an impact on mail flow.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/10/2025 06:47PM

Mail flow is functioning at expected performance levels.

MONITORING 2 months ago - at 02/10/2025 05:56PM

Mail flow response times are reaching 30 seconds or less. We will continue to monitor the situation until the permanent fix is deployed.

IDENTIFIED 2 months ago - at 02/10/2025 05:46PM

Mail flow response times are continuing to decrease. A fix is planned for deployment to prevent this incident from occurring again. Another update will be provided to confirm improvement or resolution.

IDENTIFIED 2 months ago - at 02/10/2025 04:02PM

The issue has been identified and mitigated. The team is working through queued jobs, but mail flow could be delayed by 10 minutes. We are working quickly to return mail flow to expected performance.

INVESTIGATING 2 months ago - at 02/10/2025 03:40PM

We are investigating an impact on mail flow.

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