Outage in Mailprotector
User Sync Errors with Google Workspace
Resolved Minor
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Outage Details
Mailprotector is seeing an increase in User Sync Errors affecting some Google Workspace customers due to a recent Google update. The error occurs when authenticating with Google. The error may be displayed as "Data too long for column".
Resolution (required for each affected domain):
1. Delete the User Source under the User Sync tab in your console
2. Add a new User Source and reconnect to Google Workspace
Please reach out to support with any additional questions or concerns.
Components affected
Mailprotector Management ConsoleLatest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 08/29/2025 06:47PM
User sync errors affecting Google Workspace customers have been resolved. If an error still exists for a domain, please delete and recreate the user sync in the Mailprotector Console or open a request with the support team for guidance.
MONITORING
2 months ago - at 08/05/2025 07:30PM
We are continuing to monitor.
INVESTIGATING
2 months ago - at 08/05/2025 04:18PM
Mailprotector is seeing an increase in User Sync Errors affecting some Google Workspace customers due to a recent Google update. The error occurs when authenticating with Google. The error may be displayed as "Data too long for column".
Resolution (required for each affected domain):
1. Delete the User Source under the User Sync tab in your console
2. Add a new User Source and reconnect to Google Workspace
Please reach out to support with any additional questions or concerns.
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