Outage in Mailprotector

Outbound email delays resurfaced

Resolved Minor
March 20, 2023 - Started about 1 year ago - Lasted about 22 hours
Official incident page

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Outage Details

The team is investigating delays with outbound email delivery. A surge of activity has resurfaced that is being actively managed to push the queues forward.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/21/2023 03:57PM

Log data comparisons indicate the certificate error was the root cause of yesterday's performance. The team is closely monitoring the outbound mail flow. Further investigation into the certificate error and the addition of new monitors for this type of situation are ongoing.

As of this update, outbound mail flow is operating as expected, and Mailprotector expects it to remain healthy going forward.

MONITORING about 1 year ago - at 03/21/2023 01:57PM

Log data and system observation show outbound mail flow is operating as expected. We are continuing to monitor things closely and will send another update to confirm the resolution later this morning.

MONITORING about 1 year ago - at 03/21/2023 01:35AM

The outbound surge queue is normal; however, we will continue to monitor the services closely.

INVESTIGATING about 1 year ago - at 03/21/2023 12:29AM

We are continuing to work on the outbound delivery issue. There is no evidence of a denial of service attack, and we are working on other possible root causes.

INVESTIGATING about 1 year ago - at 03/20/2023 07:53PM

The team continues to manage the queues and seek the issue's root cause. The behavior is outside the bounds of regular activity, and the team is investigating a potential denial of service attack pattern.

INVESTIGATING about 1 year ago - at 03/20/2023 06:22PM

The team is investigating delays with outbound email delivery. A surge of activity has resurfaced that is being actively managed to push the queues forward.

Latest Mailprotector outages

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