Outage in Manatal

Degraded performance of emailing feature & webapp

Resolved Major
July 19, 2023 - Started 10 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We are observing a degradation of performance on the emailing feature. The impact involves 1. Unable to retrieve/read incoming emails 2. Unable to send emails through Manatal Application.
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/20/2023 01:48AM

This incident is fully recovered and resolved by our Engineering team. Our team has monitored it for the last 6 hours without identifying further degradation of services.

MONITORING 10 months ago - at 07/19/2023 05:06PM

We will further monitor the incident resolution for any connected issues.

IDENTIFIED 10 months ago - at 07/19/2023 05:03PM

Our Engineering team has identified the root cause and implemented a resolution. We are continuing to monitor the changes to confirm a full resolution. You may experience slight delays in processing of Emails or Resumes.

IDENTIFIED 10 months ago - at 07/19/2023 04:47PM

Our Engineering team has recovered the Emailing service. Resume parsing remains impacted. The team is further working on a solution.

IDENTIFIED 10 months ago - at 07/19/2023 04:18PM

Our Engineering team has recovered the Web Application. Emailing & Parsing are still experiencing interruptions. The Engineering team is further working on a resolution.

IDENTIFIED 10 months ago - at 07/19/2023 03:21PM

Our Engineering Team is still working on a full resolution of the incident.

IDENTIFIED 10 months ago - at 07/19/2023 02:39PM

Our Engineering Team is still working on a full resolution of the incident.

MONITORING 10 months ago - at 07/19/2023 02:28PM

Our Engineering Team has identified related issues. We are currently identifying the root cause and will update further on the status.

MONITORING 10 months ago - at 07/19/2023 02:17PM

Our Engineering team has fully recovered the Parsing Service. We are monitoring the situation further.

IDENTIFIED 10 months ago - at 07/19/2023 01:25PM

Our Engineering Team is still working on recovering the Parsing Service fully.

IDENTIFIED 10 months ago - at 07/19/2023 12:54PM

Our Engineering has recovered the emailing services fully. They are back operational. The Parsing services are still impacted and the team is working on a resolution.

IDENTIFIED 10 months ago - at 07/19/2023 12:34PM

Our Engineering Team is still working on recovering the Emailing & Parsing services fully.

IDENTIFIED 10 months ago - at 07/19/2023 12:06PM

Our Engineering Team is still working on recovering the Emailing & Parsing services fully.

IDENTIFIED 10 months ago - at 07/19/2023 11:44AM

Our Engineering Team is still working on recovering the Emailing & Parsing services fully.

IDENTIFIED 10 months ago - at 07/19/2023 11:27AM

The web application is back operational. We still face delays on the Emailing & Parsing services. The Engineering team is working further on a resolution.

IDENTIFIED 10 months ago - at 07/19/2023 11:14AM

Our Engineering team is still working on a full resolution for the issue. The web application is partially recovered.

IDENTIFIED 10 months ago - at 07/19/2023 10:55AM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 07/19/2023 10:53AM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 months ago - at 07/19/2023 10:49AM

Our engineering team has identified the root cause of the issue and is working on a resolution.

INVESTIGATING 10 months ago - at 07/19/2023 10:03AM

We are observing a degradation of performance on the emailing feature. The impact involves
1. Unable to retrieve/read incoming emails
2. Unable to send emails through Manatal Application.

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