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A fix has been implemented by the Acquisition Bank. We see an improvement in the error rates on our side since 09:40 AM UTC.
We will keep monitoring and keep you updated.
The issue has been identified at the level of the Acquisition Bank. Their tech teams are working on a fix.
We will update you once we have an ETA on their correction deployment.
Our investigations are still ongoing with our PSP Partner and Acquisition bank. We will keep you informed as soon as we know more.
Please also note that the Payment Method mainly impacted are as follows and mainly for EURO payments:
You may experience Errors on Payments since 19:09 UTC. with the following error messages returned:
• Transaction refused by the bank (card limit reached)
• Secure mode: The 3DSecure authentication has failed
• Secure mode: The 3DSecure authentication session has expired
• PSP configuration error
These disturbances are potentially due to an issue with an Acquisition bank.
Investigations are ongoing on our PSP side, we will keep you informed.
• Who is affected: Anyone in the PRODUCTION environment.
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