Outage in Mangopay

[PRODUCTION] Disturbance on payments (PSP brick) - MASTERCARD - Italian market - Issuing Bank POSTEPAY S.P.A

Resolved Minor
December 15, 2022 - Started over 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

You may experience "Secure mode: The 3DSecure authentication has failed" errors on payments since 16:05 UTC: These disturbances are due to an issue with the following Issuing Bank: POSTEPAY S.P.A. Investigations are ongoing on our PSP side; we will keep you informed as soon as we get information from this Italian bank. • Who is affected: Anyone in the production environment. • Payment types affected: MASTERCARD from Postepay S.P.A issuing bank.
Components affected
Mangopay External incident Mangopay PSP brick
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/15/2022 06:46PM

This incident has been resolved.

MONITORING over 2 years ago - at 12/15/2022 06:06PM

We see an improvement in Italian Mastercard transactions since 17:40 UTC.

We are still trying to reach out to the involved issuing bank to get more information.
This status will be closed within the next hour if the situation stabilizes into a nominal state.

INVESTIGATING over 2 years ago - at 12/15/2022 04:58PM

You may experience "Secure mode: The 3DSecure authentication has failed" errors on payments since 16:05 UTC:

These disturbances are due to an issue with the following Issuing Bank: POSTEPAY S.P.A.
Investigations are ongoing on our PSP side; we will keep you informed as soon as we get information from this Italian bank.

• Who is affected: Anyone in the production environment.
• Payment types affected: MASTERCARD from Postepay S.P.A issuing bank.

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