Outage in Mashme

Platform update with downtime

Resolved Minor
March 17, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Need to monitor Mashme outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Mashme, and never miss an outage again.
Start Free Trial

Outage Details

On 17, March, 2023, starting at 10:00 am CET, and continuing until 11:00 am CEST (1 hours), Mashme will be performing a service update to deploy a new version on the cloud service. > IMPACT: Minor / Limited / Extensive / Significant > URGENCY: High / Medium / Low / Critical > CHANGE TYPE: Emergency / Standard > CHANGE REASON: Repair / Upgrade / Maintenance > CHANGE RISK: High / Medium / Low / Critical During this time, some components will not be available so all users will experience service interruptions. This action will bring new features and improvements to the mashme platform, as explained in the release notes for that version. Please, ask the support for that information if you did not receive it. We will provide an update when we begin and complete the service update. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com. Thanks, The Mashme Team
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 03/17/2023 12:10PM

This incident has been resolved.

MONITORING about 1 year ago - at 03/17/2023 09:41AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 year ago - at 03/17/2023 09:12AM

On 17, March, 2023, starting at 10:00 am CET, and continuing until 11:00 am CEST (1 hours), Mashme will be performing a service update to deploy a new version on the cloud service.

> IMPACT: Minor / Limited / Extensive / Significant
> URGENCY: High / Medium / Low / Critical
> CHANGE TYPE: Emergency / Standard
> CHANGE REASON: Repair / Upgrade / Maintenance
> CHANGE RISK: High / Medium / Low / Critical

During this time, some components will not be available so all users will experience service interruptions.

This action will bring new features and improvements to the mashme platform, as explained in the release notes for that version. Please, ask the support for that information if you did not receive it.

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team

Latest Mashme outages

Resolved and monitoring the fix for connectivity issues with api.mashme.io - about 1 year ago
Rooms can not be accessed, videoconference is not working properly - almost 2 years ago
Recordings can not be initiated - over 2 years ago
Issues while launching or closing the room in some customers - over 2 years ago
Investigating issues related to rooms (launch, access) - almost 3 years ago

Streamline vendor monitoring with our Status Page Aggregator

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3155 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE