Outage in Mashme

Investigating issues related to rooms (launch, access)

Resolved Minor
July 20, 2021 - Started over 4 years ago - Lasted 8 months
Official incident page

Incident Report

We’re currently investigating reports of a potential service interruption with room access, launching and recording. We apologize for any inconvenience and will post another update as soon as we learn more.

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Latest Updates ( sorted recent to last )
MONITORING over 4 years ago - at 07/20/2021 10:17AM

A fix has been implemented and we are monitoring the results. All systems are operational.

IDENTIFIED over 4 years ago - at 07/20/2021 09:05AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 4 years ago - at 07/20/2021 07:12AM

We’re currently investigating reports of a potential service interruption with room access, launching and recording. We apologize for any inconvenience and will post another update as soon as we learn more.

Latest Mashme outages

Resolved and monitoring the fix for connectivity issues with api.mashme.io - over 2 years ago
Platform update with downtime - almost 3 years ago
Rooms can not be accessed, videoconference is not working properly - over 3 years ago
Recordings can not be initiated - about 4 years ago
Issues while launching or closing the room in some customers - about 4 years ago

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