Outage in Mashme

Issues while launching or closing the room in some customers

Resolved Minor
September 27, 2021 - Started about 3 years ago - Lasted 6 months
Official incident page

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Outage Details

Dear customers, We are investigating an issue related to the launch/close room process. So far, we know that only some customers are affected. We will continue investigating the issue and will contact the affected customers directly. Thanks for your understanding and apologies for the inconveniences
Latest Updates ( sorted recent to last )
MONITORING about 3 years ago - at 09/27/2021 03:14PM

A fix has been implemented and we are monitoring the solution.

INVESTIGATING about 3 years ago - at 09/27/2021 02:26PM

Dear customers,

We are investigating an issue related to the launch/close room process.

So far, we know that only some customers are affected.

We will continue investigating the issue and will contact the affected customers directly.


Thanks for your understanding and apologies for the inconveniences

Latest Mashme outages

Resolved and monitoring the fix for connectivity issues with api.mashme.io - almost 2 years ago
Platform update with downtime - almost 2 years ago
Rooms can not be accessed, videoconference is not working properly - over 2 years ago
Recordings can not be initiated - about 3 years ago
Investigating issues related to rooms (launch, access) - over 3 years ago

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