Outage in Mashme

Platform update with downtime

Resolved Minor
March 17, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

On 17, March, 2023, starting at 10:00 am CET, and continuing until 11:00 am CEST (1 hours), Mashme will be performing a service update to deploy a new version on the cloud service. > IMPACT: Minor / Limited / Extensive / Significant > URGENCY: High / Medium / Low / Critical > CHANGE TYPE: Emergency / Standard > CHANGE REASON: Repair / Upgrade / Maintenance > CHANGE RISK: High / Medium / Low / Critical During this time, some components will not be available so all users will experience service interruptions. This action will bring new features and improvements to the mashme platform, as explained in the release notes for that version. Please, ask the support for that information if you did not receive it. We will provide an update when we begin and complete the service update. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com. Thanks, The Mashme Team
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 03/17/2023 12:10PM

This incident has been resolved.

MONITORING almost 2 years ago - at 03/17/2023 09:41AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 2 years ago - at 03/17/2023 09:12AM

On 17, March, 2023, starting at 10:00 am CET, and continuing until 11:00 am CEST (1 hours), Mashme will be performing a service update to deploy a new version on the cloud service.

> IMPACT: Minor / Limited / Extensive / Significant
> URGENCY: High / Medium / Low / Critical
> CHANGE TYPE: Emergency / Standard
> CHANGE REASON: Repair / Upgrade / Maintenance
> CHANGE RISK: High / Medium / Low / Critical

During this time, some components will not be available so all users will experience service interruptions.

This action will bring new features and improvements to the mashme platform, as explained in the release notes for that version. Please, ask the support for that information if you did not receive it.

We will provide an update when we begin and complete the service update.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at support@syncrtc.com.

Thanks,
The Mashme Team

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