Outage in Media Temple

(mt) Media Temple Chat Support Temporarily Unavailable

Resolved Minor
February 02, 2023 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

At this time, chat support may be unavailable for some customers via the AccountCenter. We are currently investigating the matter, and anticipate a quick resolution.

If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 877-578-4000. For information on how to open a support request, please see the following (mt) Community article.

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to initiate chat support from the AccountCenter.
Components affected
Media Temple Support
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 02/02/2023 06:07PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 02/02/2023 03:49PM

At this time, chat support may be unavailable for some customers via the AccountCenter. We are currently investigating the matter, and anticipate a quick resolution.

If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 877-578-4000. For information on how to open a support request, please see the following (mt) Community article.

How Do I Submit a Support Request?
https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request

We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution.

Symptoms:
• Inability to initiate chat support from the AccountCenter.

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