Media Temple Status

Resolved Grid Cluster 05 Service Interruption

(mt) Engineers are currently working on an issue affecting web accessibility for customers on Cluster 05 of the Grid. You may verify whether or not your services are being impacted by this issue by locating your Cluster in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article. https://mediatemple.net/community/products/grid/204644050/ We are actively working on getting this issue resolved as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to access web, FTP, or SSH.

Resolved (mt) Media Temple Support Network Interruption

We are currently experiencing a network interruption here at (mt) Media Temple Headquarters. This is affecting our ability to promptly respond to support requests, phone calls, and chats. However, rest assured, the AccountCenter and your services are not interrupted, and should be fully accessible to you. This is due to the fact that your services reside off-site in our secured and vigilantly-monitored datacenters. We are actively working to restore our internal network connectivity as soon as possible. We apologize for any inconvenience this issue has caused and thank you for your understanding as we work towards a resolution. Symptoms: • Inability to initiate a chat in the AccountCenter. • Inability to establish a phone call with (mt) Support.

Resolved Grid Mail Service Interruption

Reported users are experiencing difficulty sending and receiving email using their 3rd-party email applications. If you are having similar issues, please verify that you are using the correct email access domain in your mail server settings. You'll want to locate your mail server access domain in the Server Guide for you GRID. Once located, you'll want to update your email client's incoming/outgoing mail server settings to use your GRIDs specified access domain. This can be found under 'Email Setup'": https://mediatemple.net/community/products/grid/204643840/ We apologize for any inconvenience this issue has caused, and we appreciate your patience updating your email server settings. Symptoms: • Inability to send or receive email via IMAP, POP, or SMTP.

Resolved WordPress Hosting Service Interruption

(mt) Engineers are currently investigating an issue that is affecting our WordPress Hosting product. Customers on this service may be affected. We are actively working to resolve this issue as soon as possible. We sincerely apologize for any inconvenience that this may cause, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to access web, FTP, or SSH.

Resolved (mt) Media Temple Network Interruption

(mt) Engineers are currently mitigating an issue with the (mt) Media Temple network, which may affect your connectivity to some services. (mt) Engineers are currently working on bringing this back to optimal performance. We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to access web, FTP, or SSH. • Intermittent DNS resolution

Resolved (mt) Media Temple Network Interruption

(mt) Engineers are currently mitigating an issue with the (mt) Media Temple network, which may affect your connectivity to some services. (mt) Engineers are currently working on bringing this back to optimal performance. We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to access web, FTP, or SSH. • Intermittent DNS resolution

Resolved DV Host Server vzs319 Service Interruption

(mt) Engineers are currently mitigating an issue with DV Host Server vzs319 , which is affecting some of our DV Managed customers. (mt) Engineers are currently working on bringing this host server back online as soon as possible. You may verify whether or not your services are being impacted by this issue by locating your Host Server in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article. https://mediatemple.net/community/products/dv/204643840/ We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to access web, FTP, or SSH.

Resolved (mt) Media Temple Network Interruption

(mt) Engineers are currently mitigating an issue with the (mt) Media Temple network, which may affect your connectivity to some (dv) Dedicated-Virtual Servers. (mt) Engineers are currently working on bringing this back to optimal performance. We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to access web, FTP, or SSH. • Intermittent DNS resolution

Resolved Grid Mail Node n02.mail01 Service Interruption

(mt) Engineers are currently working on an issue affecting Grid Mail Node n02.mail01. Affected customers may experience difficulty sending and receiving email. You may verify whether or not your services are being impacted by this issue by locating your Mail Node in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article. https://mediatemple.net/community/products/grid/204643840/ We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to send or receive email via IMAP, POP, or SMTP.

Resolved (mt) Media Temple Network Interruption

(mt) Engineers are currently mitigating an issue with the (mt) Media Temple network, which may affect your connectivity to some services. (mt) Engineers are currently working on bringing this back to optimal performance. We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to access web, FTP, or SSH. • Intermittent DNS resolution