Number of Incidents
0 outages
Since last incident
192 days
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Major · 6 months ago · lasted 2 months
Grid Mail Node n57.mail01 Service Interruption
(mt) Engineers are currently working on an issue affecting Grid Mail Node n57.mail01. Affected customers may experience difficulty sending and receiving email. You may verify whether or not your services are being impacted by this issue by locating your Mail Node in your Server Guide. For more information on how to locate your Server Guide in the AccountCenter, please reference the following (mt) Community article. https://mediatemple.net/community/products/grid/204643840/ We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to send or receive email via IMAP, POP, or SMTP.
Major · 6 months ago · lasted about 1 hour
Hosting Control Panel Inaccessible
We are currently experiencing an interruption that is affecting our customers' ability to view their hosting plans in their My Hosting control panel for our VPS, Shared Hosting and Shared Hosting Plus and Managed WordPress products. At this time, we are actively working to resolve the matter and restore full functionality of the My Hosting control panel as soon as possible. Thank you for your understanding and patience.
Major · 6 months ago · lasted about 2 hours
(mt) Media Temple Support Account Management Interruption
We are currently experiencing a network interruption here at (mt) Media Temple Headquarters. This is affecting our ability at the moment to access our account management system which we use to pull up customer information in order to provide support. At this time, we are actively working to resolve this and restore our internal network connectivity as soon as possible. Thank you for your understanding in this matter. Symptoms: • Inability for (mt) support to access customer information.
Major · 7 months ago · lasted 18 minutes
(mt) Media Temple Support Account Management and Network Interruption
We are currently experiencing a network interruption here at (mt) Media Temple Headquarters. This is affecting our ability at the moment to access our account management system which we use to pull up customer information in order to provide support. This issue may also affect your connectivity to some services. At this time, we are actively working to resolve this and restore our internal network connectivity as soon as possible. Thank you for your understanding in this matter. Symptoms: • Inability for (mt) support to access customer information. • Inability to access web, FTP, or SSH. • Intermittent DNS resolution
Major · 7 months ago · lasted 19 days
(mt) Media Temple Network Interruption
(mt) Engineers are currently mitigating an issue with the (mt) Media Temple network, which may affect your connectivity to some services. (mt) Engineers are currently working on bringing this back to optimal performance. We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to access web, FTP, or SSH. • Intermittent DNS resolution
Minor · 8 months ago · lasted about 2 hours
(mt) Media Temple Chat Support Temporarily Unavailable
At this time, chat support may be unavailable for some customers via the AccountCenter. We are currently investigating the matter, and anticipate a quick resolution. If you need urgent assistance from our support team, please open a new support request via the (mt) AccountCenter. You may also reach us toll-free at 877-578-4000. For information on how to open a support request, please see the following (mt) Community article. How Do I Submit a Support Request? https://mediatemple.net/community/products/dv/204405284/how-do-i-submit-a-support-request We are actively working on getting this issue resolved as soon as possible. We apologize for any inconvenience this issue has caused, and we appreciate your patience while we work quickly towards a resolution. Symptoms: • Inability to initiate chat support from the AccountCenter.
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